It is preferred that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly.For your privacy/confidentiality we will not discuss results at the front counter and receptionists are not authorised to give out results.
Offer Feedback or File a Complaint
We hope that you will never leave disgruntled but always feel that your contribution is appreciated, whether it be constructive criticism or a complaint.
Please offer us suggestion or feedback through our suggestion box located at the reception’s counter. You can also ask the receptionist for further help if you would like to write a letter of complaint.
If you would like to take your complaint further, you can write to the: NSW Health Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012 or phone (02) 9219 7444.