At Botany Medical Centre, we’re committed to providing you and your loved ones with exceptional care in a compassionate and friendly atmosphere. We believe that our patients deserve the best care, and we make sure you always feel welcome and at ease.
Whether you’re coming in for a simple check-up or a more complex treatment regimen, our dedicated team of health practitioners has the skills and resources to manage all your health needs. All of the necessary information relating to our practice can be found below:
OUR MISSION STATEMENT IS TO PROVIDE:
Our doctors are normally very busy with patients and usually cannot answer phone calls. Patients may leave a message with our reception staff, and it will be passed onto the requested doctor. If the matter is urgent, please call 000 or head to the nearest emergency room. Otherwise, please come in and see your doctor at your next convenience. The practice does not accept requests over the telephone for prescriptions, referrals and pathology results. You are required to return to the Practice to consult your Doctor to receive these.
It is preferred that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly.For your privacy/confidentiality we will not discuss results at the front counter and receptionists are not authorised to give out results.
We hope that you will never leave disgruntled but always feel that your contribution is appreciated, whether it be constructive criticism or a complaint.
Please offer us suggestion or feedback through our suggestion box located at the reception’s counter. You can also ask the receptionist for further help if you would like to write a letter of complaint.
If you would like to take your complaint further, you can write to the: NSW Health Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012 or phone (02) 9219 7444.
Monday- Wednesday – Friday 8am – 6pm
Tuesday – Thursday 8am – 5pm
Saturday 8am – 1pm*
*Private Billing – All Saturday from 15/10/2022, an $80 fee applies to all doctor consultations for all patients with medicare card (excluding Concession health care card holders, children under 16 and nurse appointments).
Please only schedule phone consult with your regular doctor. Doctors will not call patients they haven’t seen in the last 12 months.
Please contact our receptionist to schedule an appointment or book an appointment online through Hotdoc.
If you’re experiencing symptoms such as Runny Nose, Fever, Cough, Sore Throat, or Shortness Of Breath AND you have travelled overseas within the last 7 days or been in close contact with someone who has returned a positive Coronavirus result, immediately isolate yourself and attend your LOCAL COVID-19 CLINIC for testing and isolation guidelines.
Or call the Health Hotline on 1800 022 222.
Please do not enter the practice if you have the above symptoms, or waiting for a pending COVID test.
Please make sure that you CALL BEFORE visiting your doctor.