About Us
At Botany Medical Centre, we’re committed to providing you and your loved ones with exceptional care in a compassionate and friendly atmosphere. We believe that our patients deserve the best care, and we make sure you always feel welcome and at ease.
Whether you’re coming in for a simple check-up or a more complex treatment regimen, our dedicated team of health practitioners has the skills and resources to manage all your health needs. All of the necessary information relating to our practice can be found below:
Our Mission Statement
OUR MISSION STATEMENT IS TO PROVIDE:
- High Quality and Affordable Health Care.
- Respect for patients’ rights, including privacy, independence and cultural significance.
- Emphasis on continuity of care to help build patient/doctor relationships.
- A wide variety of health care services from a culturally diverse range of General Practitioners and staff.
- Continuous improvement of our practice and patient care though Quality Improvement activities.
- Ongoing professional development with strict adherence to the Royal Australian College of General Practice Standards of Practice.
Telephone Calls to Your Doctor
Our doctors are normally very busy with patients and usually cannot answer phone calls. Patients may leave a message with our reception staff, and it will be passed onto the requested doctor. If the matter is urgent, please call 000 or head to the nearest emergency room. Otherwise, please come in and see your doctor at your next convenience. The practice does not accept requests over the telephone for prescriptions, referrals and pathology results. You are required to return to the Practice to consult your Doctor to receive these.
Test Results
It is preferred that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly.For your privacy/confidentiality we will not discuss results at the front counter and receptionists are not authorised to give out results.
Offer Feedback or File a Complaint
We hope that you will never leave disgruntled but always feel that your contribution is appreciated, whether it be constructive criticism or a complaint.
Please offer us suggestion or feedback through our suggestion box located at the reception’s counter. You can also ask the receptionist for further help if you would like to write a letter of complaint.
If you would like to take your complaint further, you can write to the: NSW Health Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012 or phone (02) 9219 7444.